PAYMENT POLICY

Effective Date: February 20, 2025

At PLUSHCITE, we aim to provide a seamless, secure, and flexible payment process for our customers. Please read our Payment Policy carefully to understand our accepted payment methods, transaction security, and other important details regarding your purchase.

1. Accepted Payment Methods

We accept the following payment methods for all orders:

✅ Credit/Debit Cards: Visa, MasterCard, American Express, Discover
✅ Digital Wallets: PayPal, Apple Pay, Google Pay
✅ Installment Payments: Klarna (Available for eligible orders)
✅ Gift Cards & Store Credit: PLUSHCITE-issued gift cards and store credit balances

  • All transactions must be completed in USD.
  • Payments must be made in full at the time of purchase. We do not accept cash, checks, or bank transfers for online orders.

2. Payment Security & Fraud Protection

  • We use SSL encryption and secure payment gateways to protect your payment information.
  • Your payment details are never stored on our servers. All transactions are processed through trusted third-party payment providers.
  • For high-value transactions, we may require additional verification to prevent fraud. This may include requesting a valid photo ID or additional security questions.
  • Any fraudulent activity, chargeback abuse, or unauthorized use of a payment method may result in order cancellation and account suspension.

3. Klarna Installment Payments

We offer Klarna as an installment payment option, allowing customers to split their purchase into multiple payments.

  • Eligibility: Klarna installment plans are subject to approval by Klarna.
  • Payment Schedule: Payments are automatically deducted from your chosen payment method as per Klarna’s terms.
  • Fees & Late Payments: Late payments may result in additional charges from Klarna. PLUSHCITE is not responsible for Klarna’s payment terms.

For Klarna-related inquiries, please contact Klarna customer support.

4. Order Processing & Payment Authorization

  • Once you place an order, your payment method will be charged immediately.
  • You will receive an order confirmation email upon successful payment.
  • Orders may be subject to additional security checks, especially for high-value purchases.

5. Payment Issues & Declined Transactions

If your payment is declined:

  • Check if your card details are correct (CVV, expiration date, billing address).
  • Ensure you have sufficient funds in your account.
  • Contact your bank or card provider, as they may have blocked the transaction.
  • Try a different payment method.

If you continue to experience payment issues, please contact our support team at info@plushcite.com for assistance.

6. Refunds & Cancellations

  • Refunds are processed to the original payment method within 7-10 business days after we receive and approve your return.
  • If your order is canceled before shipment, we will issue a full refund immediately.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

For detailed information, refer to our Return & Exchange Policy.

7. Sales Tax & Additional Fees

  • Sales tax may apply to orders based on your shipping location and local tax laws.
  • International customers are responsible for customs duties and import taxes, which are not included in our product prices.

8. Contact Us

For any payment-related inquiries, please reach out to us:

📞 Hotline: (610) 586-6134
📍 Address: 814 Felton Ave, Sharon Hill, Pennsylvania
📧 Email: info@plushcite.com