Payment Policy for PLUSHCITE

Effective Date: January 2, 2025

1. Introduction

At PLUSHCITE, we aim to provide a seamless and secure payment experience for all of our customers. This Payment Policy explains the accepted payment methods, billing procedures, and related terms to ensure your shopping experience is as smooth and transparent as possible. By making a purchase from our website, you agree to the terms set out in this policy.

2. Accepted Payment Methods

We offer a variety of payment methods for your convenience. You may choose from the following options at checkout:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Your card will be charged upon successful completion of the order.

  • PayPal: We also accept payments via PayPal. If you choose PayPal as your payment method, you will be redirected to the PayPal website to complete your transaction. After completing the transaction, you will be returned to our website to confirm your order.

  • Apple Pay: For customers using Apple devices, Apple Pay is available as a payment method for a faster, secure checkout experience.

  • Google Pay: Google Pay is accepted for customers who prefer to use their Google account to make purchases.

  • Gift Cards: We offer PLUSHCITE gift cards, which can be redeemed at checkout for any purchase. Gift card balances will be applied first to your total order amount.

3. Payment Processing

Once you submit your payment details and complete your order, we will process the transaction. Payment is processed immediately after you click the “Complete Order” button. If the payment is successfully authorized, we will begin processing your order.

Please note that while we use secure payment gateways, we are not responsible for issues that may arise during the payment processing by third-party payment processors, such as PayPal or credit card companies. You will receive an email confirming your order once the payment has been successfully processed.

4. Billing Information

When placing an order with PLUSHCITE, you will be asked to provide your billing address. This address must match the one on file with your payment provider to prevent fraud and ensure successful payment processing. It is your responsibility to ensure that the billing information you provide is accurate.

If there is an issue with your billing information or payment authorization, we may contact you to resolve the issue. If payment cannot be processed successfully, we may cancel your order or place it on hold until the matter is resolved.

5. Currency and Taxes

All transactions on the PLUSHCITE website are processed in U.S. Dollars (USD). The price shown at checkout includes any applicable taxes, which may vary based on your state or location.

  • Sales Tax: We are required to collect sales tax in certain states based on local tax laws. The applicable sales tax will be calculated during checkout, and you will see the amount before completing your purchase.

  • International Orders: PLUSHCITE currently does not accept international orders. All orders must be placed from within the United States.

6. Order Cancellations

Orders can only be canceled before they are shipped. Once an order has been processed and shipped, it cannot be canceled. However, you may initiate a return once you have received the product according to our Refund and Returns Policy.

To cancel an order before shipping, please contact our customer service team as soon as possible at info@plushcite.com or call (610) 586-6134. We will make every effort to accommodate your request if the order has not yet been processed.

7. Payment Security

We take the security of your payment information seriously. PLUSHCITE uses industry-standard encryption technologies to protect your personal and payment details. We do not store sensitive information such as your full credit card details. All payment transactions are handled by secure, PCI-compliant third-party payment processors.

8. Fraud Prevention

To protect against fraudulent transactions, we reserve the right to verify the information provided during checkout. In some cases, we may require additional verification before processing your order. If we suspect fraudulent activity, we may cancel or block the order and contact you for clarification.

If you notice any unauthorized charges related to your order, please immediately contact our customer service team for assistance.

9. Payment Errors

If an error occurs during payment processing, we will notify you via email or phone. In such cases, we will ask you to verify your payment details and resubmit the payment. If we cannot resolve the issue, we may cancel your order or request an alternative payment method.

10. Discounts, Coupons, and Promotions

  • Promotional Codes: If you have a promotional code, it must be entered during checkout in the designated field to receive the discount. Discounts cannot be applied retroactively once the order is complete.

  • Sales and Offers: We regularly offer promotions and sales on our products. Discounts and offers are subject to availability and may be limited in duration. Specific terms and conditions will apply to each promotion, which will be clearly communicated on our website.

  • Gift Cards: You can use gift cards to pay for your purchase, but they cannot be used to buy another gift card. Gift cards are non-refundable and cannot be exchanged for cash.

11. Payment Disputes

If you dispute a charge or transaction with PLUSHCITE, please contact our customer service team immediately at info@plushcite.com. We will make every effort to resolve the issue. However, if the dispute is related to a payment processor or bank, you may need to contact your bank directly for further assistance.

12. Contact Information

If you have any questions or concerns about our Payment Policy, please feel free to reach out to our customer support team. We’re here to assist you with any payment-related issues or queries.

Contact Details:

  • Email: info@plushcite.com
  • Phone: (610) 586-6134
  • Address: 814 Felton Ave, Sharon Hill, Pennsylvania

13. Changes to Payment Policy

We may update or revise this Payment Policy from time to time. Any changes will be communicated to you by posting the updated policy on our website. Please review this policy periodically to stay informed of any changes.

Last Revised: January 2, 2025