Refund and Returns Policy for PLUSHCITE
Effective Date: January 2, 2025
1. Introduction
At PLUSHCITE, we aim to provide you with the highest quality products and services. However, if you are not fully satisfied with your purchase, we offer a refund and returns policy to ensure that your shopping experience is hassle-free. This policy outlines the steps for requesting a refund or return, as well as our terms and conditions.
2. Eligibility for Returns
To be eligible for a return or refund, the following conditions must be met:
- The item must be returned within 30 days from the date of purchase.
- The item must be in new, unused condition, and must include all original packaging, tags, and accessories.
- Items that are personalized or custom-made are not eligible for returns or refunds, unless they are defective or damaged upon arrival.
- Items on sale or clearance may not be eligible for return, unless otherwise specified.
3. How to Return an Item
If you would like to return an item, follow these steps:
- Contact Us: Please contact our customer service team at info@plushcite.com or call (610) 586-6134 within 30 days of your purchase to request a return authorization. Provide your order number, the item you wish to return, and the reason for the return.
- Return Authorization: Upon approval, we will issue a return authorization and provide instructions on how to send the item back.
- Return Shipping: You are responsible for the cost of return shipping, unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your returned item is received.
- Inspection: Upon receipt of your returned item, our team will inspect the condition of the product. If the item meets our return criteria, we will proceed with the refund process.
4. Refunds
Once we have processed and approved your return, a refund will be issued to the original payment method. The refund process may take up to 7-10 business days, depending on your bank or payment provider.
Please note that the following conditions apply to refunds:
- Shipping costs: Shipping costs are non-refundable, except in cases where we made an error or the item was damaged or defective.
- Restocking fee: Some items may be subject to a restocking fee of up to 15% of the purchase price. This fee will be clearly stated on the return authorization form.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including shipping costs. To process your claim, we may request photos of the damaged product and packaging.
6. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, you must return the item for a refund and place a new order for the desired item.
7. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards or vouchers
- Items marked as “final sale” or “non-returnable”
- Items damaged due to misuse or improper care
8. Late or Missing Refunds
If you haven’t received a refund after the designated processing time, please first check with your bank or credit card company, as there may be processing delays on their end. If you still have not received your refund, please contact us at info@plushcite.com or (610) 586-6134.
9. Exchanges for Defective or Incorrect Items
If you receive an item that is defective or not what you ordered, please notify us within 7 days of receiving the item. We will provide a return label for the item and will either send a replacement or issue a full refund, including shipping costs.
10. International Returns
For international orders, customers are responsible for return shipping costs and any customs duties or taxes that may apply. Refunds will be processed in the same manner as domestic returns once the item is received and inspected.
11. Customer Service Contact Information
If you have any questions regarding our refund and returns policy or need assistance with a return, please contact us:
PLUSHCITE
Email: info@plushcite.com
Phone: (610) 586-6134
Address: 814 Felton Ave, Sharon Hill, Pennsylvania
Last Revised: January 2, 2025