Sales Policy for PLUSHCITE

Effective Date: January 2, 2025

1. Introduction

At PLUSHCITE, we strive to offer our customers high-quality products and exceptional service. This Sales Policy outlines the terms and conditions that govern the sale of products through our website and other channels. By making a purchase from PLUSHCITE, you agree to comply with this Sales Policy.

2. Ordering and Acceptance

When you place an order with us, you are making an offer to purchase a product under the terms of this Sales Policy. All orders are subject to acceptance by PLUSHCITE. Once your order is placed, you will receive an email confirming receipt of your order. This confirmation does not constitute an acceptance of your order, nor does it guarantee availability of the product.

Your order will be accepted once we process and ship your items. We reserve the right to refuse any order for any reason, including but not limited to product availability, pricing errors, or fraudulent activity.

3. Product Availability

While we strive to ensure that our product listings are accurate, availability may change without notice. If a product becomes unavailable after your order is placed, we will notify you as soon as possible and offer you a refund or the option to choose an alternative item. In cases where we cannot fulfill your order due to product unavailability, we reserve the right to cancel the order and issue a full refund.

4. Pricing and Payment

  • Pricing: All prices listed on the PLUSHCITE website are in USD (U.S. Dollars) and are subject to change without notice. The price you pay for the product is the price that is displayed at the time of checkout.

  • Payment Methods: We accept a variety of payment methods, including credit cards, debit cards, PayPal, and other payment systems as specified on our website. By providing payment details, you represent that you are authorized to use the payment method and authorize us to charge the total amount for your order, including taxes and shipping.

  • Sales Tax: Sales tax is applied to orders in accordance with applicable state and local laws. The sales tax amount will be clearly shown at checkout.

5. Order Confirmation and Processing

After placing an order, you will receive an order confirmation email that includes your order number, product details, and estimated shipping time. Please note that this is not an order acceptance. Once your order is processed, a shipping confirmation email will be sent to you with tracking information. Processing times may vary depending on the product and your location.

6. Shipping and Delivery

  • Shipping Methods: We offer various shipping methods, including standard, expedited, and express shipping options. Shipping fees will be calculated at checkout based on your location and the shipping method you select.

  • Delivery Times: Delivery times vary depending on the shipping method and destination. Estimated delivery times will be provided at checkout. While we strive to meet these estimates, PLUSHCITE is not responsible for delays caused by factors outside our control, such as weather, carrier delays, or customs processing.

  • Shipping Restrictions: We currently ship within the United States and to select international destinations. If your country is not listed, please contact our customer service team for further assistance.

7. Cancellations and Modifications

Once an order is placed, it is processed as quickly as possible. As a result, we are unable to modify or cancel orders once they have been processed for shipment. If you wish to cancel an order before it has been shipped, please contact our customer service team immediately. If the item has already been shipped, you must return it according to our Return Policy.

8. Refunds and Returns

Refunds and returns are governed by our Refund and Returns Policy. If you are not satisfied with your purchase or if the product is damaged or defective, please follow the instructions in our Refund and Returns Policy to initiate the return process.

9. Order Tracking

Once your order is shipped, you will receive a tracking number that you can use to track the progress of your package. If you have any issues with tracking or delivery, please contact our customer service team.

10. Customer Service

Our goal is to ensure that you are fully satisfied with your purchase. If you have any questions or concerns regarding your order, please contact our customer service team:

PLUSHCITE
Email: info@plushcite.com
Phone: (610) 586-6134
Address: 814 Felton Ave, Sharon Hill, Pennsylvania

11. Limitation of Liability

PLUSHCITE is not liable for any indirect, incidental, or consequential damages arising from your purchase or the use of our products. Our liability is limited to the amount paid for the product in question.

12. Product Descriptions

We make every effort to provide accurate product descriptions, images, and specifications. However, we do not guarantee that the descriptions or images on our website are error-free. Product colors may vary due to monitor settings, and we encourage customers to reach out if they have questions about a product before purchasing.

13. Changes to Sales Policy

We may update this Sales Policy from time to time. Any changes will be posted on our website, and the updated policy will take effect immediately. We encourage you to review this policy periodically to stay informed about any changes.

Last Revised: January 2, 2025