SALES POLICY

Effective Date: February 20, 2025

At PLUSHCITE, we are committed to providing our customers with a seamless and reliable shopping experience. This Sales Policy outlines the terms and conditions regarding product purchases, pricing, payments, shipping, and order management. By placing an order with us, you agree to the terms stated below.

1. Product Availability

  • All products listed on our website www.plushcite.com are subject to availability.
  • We strive to keep our inventory up to date, but in rare cases, if an item is out of stock after your order is placed, we will notify you immediately and offer a refund or alternative product.
  • We reserve the right to discontinue or modify products at any time without prior notice.

2. Pricing Policy

  • All prices are displayed in USD and are subject to change without prior notice.
  • Prices do not include applicable taxes, shipping fees, or customs duties (if applicable). These charges will be calculated at checkout.
  • In the event of a pricing error, we reserve the right to cancel or adjust the order before processing.

3. Payment Methods

We accept the following payment methods:
✅ Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
✅ PayPal
✅ Apple Pay & Google Pay
✅ Klarna (Installment Payment Options)

  • Payments must be made in full at the time of purchase.
  • Transactions are securely processed using SSL encryption to protect your data.
  • If your payment fails or is declined, your order will not be processed.

4. Order Confirmation & Processing

  • After placing an order, you will receive an order confirmation email with details of your purchase.
  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Once processed, you will receive a shipping confirmation email with tracking information.

5. Shipping & Delivery

  • We offer domestic and international shipping to select locations.
  • Shipping rates and estimated delivery times are displayed at checkout.
  • PLUSHCITE is not responsible for shipping delays caused by weather, customs clearance, or courier issues.

6. Order Changes & Cancellations

  • Orders can only be modified or canceled within 12 hours of purchase.
  • Once an order has been processed or shipped, cancellations are no longer possible.
  • If you need assistance, contact us at info@plushcite.com immediately.

7. Returns & Exchanges

  • We offer a 30-day return policy for eligible items.
  • Items must be unworn, unwashed, and in original packaging with all tags attached.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Visit our Return & Exchange Policy page for full details.

8. Warranty & Product Quality Guarantee

  • All our jackets come with a 6-month quality guarantee against manufacturing defects.
  • This does not cover normal wear and tear, improper care, or accidental damage.
  • If you believe your product is defective, contact our support team with photos and proof of purchase.

9. Fraud Prevention & Security

  • To protect our customers and business, we may request additional verification for certain orders.
  • Any fraudulent activity or chargeback abuse will result in a permanent ban from shopping with us.
  • We comply with all data protection regulations to ensure your payment and personal information remain secure.

10. Contact Us

For any questions or concerns about your purchase, please reach out to our support team:

📞 Hotline: (610) 586-6134
📍 Address: 814 Felton Ave, Sharon Hill, Pennsylvania
📧 Email: info@plushcite.com