Shipping Policy for PLUSHCITE

Effective Date: January 2, 2025

1. Introduction

Thank you for choosing PLUSHCITE. This Shipping Policy outlines the terms and conditions for the shipping and delivery of products purchased on our website. By placing an order with us, you agree to the shipping terms outlined here. We aim to provide a smooth and efficient shipping experience for all of our customers.

2. Shipping Methods

We offer various shipping methods to suit your needs. The available shipping options may vary depending on the size, weight, and destination of your order. At checkout, you will be presented with shipping options and associated costs. Shipping methods include:

  • Standard Shipping: This is our most affordable option, with delivery times ranging from 5-7 business days, depending on your location.

  • Expedited Shipping: For faster delivery, we offer expedited shipping with delivery times between 2-3 business days.

  • Priority Shipping: For customers needing the fastest service, priority shipping ensures your order arrives within 1 business day (where applicable).

3. Shipping Costs

Shipping costs are calculated based on several factors, including the size and weight of your order, the destination, and the shipping method you choose. At checkout, the total shipping fee will be calculated and displayed before you finalize your purchase.

We occasionally offer promotional free shipping on selected orders, which will be clearly communicated on the website during special promotions.

4. Delivery Times

  • Processing Time: All orders are processed within 1-2 business days, excluding weekends and holidays. Once your order is processed, it will be shipped based on the shipping method you have selected.

  • Estimated Delivery Times: Delivery times vary depending on the shipping method and the destination. Estimated delivery times are as follows:

    • Standard Shipping: 5-7 business days.
    • Expedited Shipping: 2-3 business days.
    • Priority Shipping: 1 business day (available for certain locations).

Please note that delivery times are estimates and not guaranteed. Shipping delays can occasionally occur due to factors such as weather conditions, holidays, or unforeseen events.

5. Shipping Restrictions

  • Domestic Shipping: We currently only offer shipping within the United States. We do not ship internationally at this time.

  • PO Boxes and APO/FPO Addresses: We accept orders for shipping to PO Boxes, APO (Army Post Office), and FPO (Fleet Post Office) addresses. However, please note that these shipments may take longer than standard deliveries.

  • Shipping to Rural Areas: Some rural areas may experience longer delivery times due to limited access to delivery services. We will notify you if your order is affected.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. This tracking number will allow you to monitor the progress of your shipment on the carrier’s website. Please note that tracking information may take 24-48 hours to update after shipment.

If you have any questions or concerns about the status of your shipment, please do not hesitate to contact us at info@plushcite.com or call our customer service hotline at (610) 586-6134.

7. Damaged or Lost Packages

While we make every effort to ensure that your order arrives safely, there may be instances where packages are damaged or lost during transit. If your package is damaged or you believe it is lost, please contact us immediately at info@plushcite.com. We will work with the carrier to resolve the issue and ensure that you are either refunded or provided with a replacement, depending on the circumstances.

Please note that we are not responsible for damages caused by the carrier, and we strongly recommend that you inspect your package upon delivery.

8. Incorrect Shipping Information

If the shipping information you provide is incorrect or incomplete, your order may be delayed or lost. It is your responsibility to ensure that the shipping address entered during checkout is accurate. If you realize that you have entered incorrect information, please contact us immediately at info@plushcite.com, and we will do our best to update the information before your order is shipped.

9. Shipping Insurance

For added peace of mind, we offer optional shipping insurance at checkout. This insurance will cover the cost of replacing or reimbursing lost or damaged items during transit. If you choose not to purchase shipping insurance, PLUSHCITE will not be responsible for any losses or damages incurred during shipping.

10. Cancellations and Order Changes

Once an order has been placed, we begin processing it as quickly as possible. If you need to cancel or change your order, please contact us immediately at info@plushcite.com or call (610) 586-6134. If your order has already been shipped, we will not be able to make changes or cancel the order, but you may initiate a return after receiving your order.

11. Returns and Exchanges

We accept returns in accordance with our Refund and Returns Policy. If your order arrives and you would like to return or exchange it, please refer to that policy for instructions on how to proceed.

12. Shipping FAQs

Q1: How long will it take to receive my order?
A1: Delivery times vary based on the shipping method you choose and your location. Standard shipping takes 5-7 business days, expedited shipping takes 2-3 business days, and priority shipping takes 1 business day.

Q2: Can I track my order?
A2: Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your shipment.

Q3: What should I do if my package is lost or damaged?
A3: If your package is lost or damaged, please contact us immediately at info@plushcite.com, and we will work with the carrier to resolve the issue.

Q4: Can I ship to a PO Box?
A4: Yes, we accept orders to PO Boxes, but please be aware that delivery times may be longer.

Q5: Do you ship internationally?
A5: Currently, we only offer shipping within the United States.

13. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us:

PLUSHCITE
Email: info@plushcite.com
Phone: (610) 586-6134
Address: 814 Felton Ave, Sharon Hill, Pennsylvania

Last Revised: January 2, 2025