SHIPPING POLICY
Effective Date: February 20, 2025
At PLUSHCITE, we are dedicated to providing fast, reliable, and secure shipping services to ensure your order reaches you in perfect condition. Please review our shipping policy for details regarding shipping options, costs, delivery times, and other important information.
1. Shipping Locations
We currently ship to the United States, Canada, the United Kingdom, Europe, Australia, New Zealand, and select Asian countries. If your country is not listed at checkout, please contact our support team at info@plushcite.com to inquire about availability.
2. Shipping Methods & Estimated Delivery Times
We offer several shipping options to accommodate different delivery needs:
- Standard Shipping (U.S.): Orders typically arrive within 5-7 business days.
- Expedited Shipping (U.S.): Faster delivery is available within 2-3 business days.
- Overnight Shipping (U.S.): Customers who need urgent delivery can opt for next-day shipping.
- International Standard Shipping: Delivery times vary based on location but generally range from 7-14 business days.
- International Express Shipping: For faster international delivery, express options take approximately 3-7 business days.
Shipping times are estimates only and may be affected by weather conditions, customs delays, or other unforeseen circumstances. Business days exclude weekends and public holidays.
3. Order Processing Time
Orders are processed within 1-3 business days, excluding weekends and holidays. Processing times may be extended by an additional 1-2 days during peak shopping seasons such as Black Friday, Cyber Monday, and major holidays. Once an order has been shipped, customers will receive a confirmation email with a tracking number.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. Customers can track their packages through the courier’s website using this tracking number. If tracking details do not update within 48 hours, please contact our customer support team for assistance.
5. Shipping Costs & Free Shipping
Shipping costs vary based on the delivery location, order weight, and selected shipping method. Customers will see the exact shipping fees at checkout before completing their purchase.
For customers within the United States, we offer free standard shipping on orders over $100. International shipping rates are calculated at checkout based on the destination country.
6. International Shipping & Customs Fees
For international orders, customers may be subject to customs duties, VAT, or import taxes based on their country’s regulations. These additional fees are not included in our product prices and must be paid by the customer upon delivery. Customs policies vary by country, and PLUSHCITE is not responsible for delays caused by customs clearance processes.
7. Lost, Stolen, or Delayed Shipments
If a package is lost or stolen, customers must report the issue within 7 days of the expected delivery date. We will assist in filing a claim with the shipping carrier, but PLUSHCITE is not responsible for packages marked as “delivered” but not received.
For significantly delayed shipments, customers should reach out to our support team for further assistance.
8. Address Changes & Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If an address correction is needed, please contact us within 12 hours of placing your order. Once an order has been shipped, address changes cannot be made, and PLUSHCITE is not liable for orders shipped to incorrect addresses provided by the customer.
9. Shipping During Holidays & Peak Seasons
During holiday periods such as Thanksgiving, Christmas, Black Friday, and Cyber Monday, shipping and processing times may be extended due to high order volume. To ensure timely delivery, we recommend placing holiday orders at least two weeks in advance.
10. Contact Us
For any questions regarding our shipping policy or order status, please contact us at:
📞 Hotline: (610) 586-6134
📍 Address: 814 Felton Ave, Sharon Hill, Pennsylvania
📧 Email: info@plushcite.com